Audited by people who don't work for us.

Accreditation is the part of quality that can be checked from outside the building. Here is what we hold, who issued it, and what each one actually covers.

Accreditations

Certifications we hold.

Every certificate below is available at reception on request, and a copy can be emailed to you.

NABHHospital quality and patient safety, all three facilities

NABLLaboratory testing competence and reporting accuracy

ISO 9001Quality management systems, externally audited

Monthly auditInternal clinical audit reviewed by the advisory group

Recognition

Awards and citations.

Replace these with the client's verified list. An unverifiable award does more damage than an empty section.

Quality

NABH accreditation

Full accreditation for hospital quality and patient safety standards, renewed on the national audit cycle.

Diagnostics

NABL accreditation

Our laboratories are accredited for testing competence, calibration and reporting accuracy.

Systems

ISO 9001 certification

Quality management systems audited across all three facilities.

Clinical

Clinical excellence, neurotology

Recognition for the Institute of Neurotology's work in vestibular assessment.

Industry

Best emerging hospital chain

Awarded for the micro-hospital model and its outpatient turnaround times.

Service

Patient experience recognition

For consultation length, wait times and the published-feedback policy.

What accreditation means

And what it doesn't.

Accreditation checks that a hospital has systems — that medicines are stored correctly, that infections are tracked, that consent is taken properly, that equipment is calibrated on schedule.

It does not tell you whether a doctor will listen to you. That is why we publish patient reviews unedited alongside these certificates, including the critical ones. The two together give a fairer picture than either alone.

If you would like to see any certificate, ask at reception or write to us and we will email a copy.