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Who is accountable for what.

Three groups run Pacific OneHealth: the foundation's board sets direction, medical leadership owns clinical standards, and the management team runs the buildings.

Prof. (Dr.) Rajeev Sood

Prof. (Dr.) Rajeev Sood

Vice Chairman, Academics & Principal Director, Urology

<p>Leads clinical governance and the OneHealth Academy teaching programme.</p>
Dr. Tanvi Shah

Dr. Tanvi Shah

Director

<p>A Message from the Next Generation</p> <p>Every institution is built on a vision. Its future is shaped by how faithfully that vision evolves with time.</p> <p>We have had the privilege of growing up witnessing APEX Hospitals being built not only with medical expertise, but with compassion, integrity, and an unwavering commitment to people. These values are our greatest inheritance, and preserving them is our greatest responsibility.<br /> As healthcare continues to transform, our commitment is to ensure that APEX evolves with it. We are embracing digital innovation, smarter systems, advanced technology, stronger processes, and modern ways of delivering care&mdash;while remaining deeply rooted in the human values that have always defined us.</p> <p>For us, progress is not measured only by new facilities or advanced technology. It is measured by better patient experiences, empowered healthcare professionals, engaged employees, seamless operations, and stronger partnerships. Every improvement we make is guided by one question: How can we make healthcare more meaningful for every person connected with APEX?</p> <p>We believe the future of healthcare belongs to organizations that successfully combine innovation with empathy, efficiency with compassion, and growth with responsibility. This balance will continue to guide every decision we make.</p> <p>As the next generation of leadership, we are committed to carrying forward the legacy created by our founders while building an organization that is prepared for the opportunities of tomorrow. We honour the values that built APEX, embrace the ideas that will shape its future, and remain dedicated to serving every patient, every family, every doctor, every employee, and every stakeholder with excellence.</p> <p>The legacy continues. The future begins with the same purpose.</p>
Dr. Rishabh Shah

Dr. Rishabh Shah

Director

<p>A Message from the Next Generation</p> <p>Every institution is built on a vision. Its future is shaped by how faithfully that vision evolves with time.</p> <p>We have had the privilege of growing up witnessing APEX Hospitals being built not only with medical expertise, but with compassion, integrity, and an unwavering commitment to people. These values are our greatest inheritance, and preserving them is our greatest responsibility.<br /> As healthcare continues to transform, our commitment is to ensure that APEX evolves with it. We are embracing digital innovation, smarter systems, advanced technology, stronger processes, and modern ways of delivering care&mdash;while remaining deeply rooted in the human values that have always defined us.</p> <p>For us, progress is not measured only by new facilities or advanced technology. It is measured by better patient experiences, empowered healthcare professionals, engaged employees, seamless operations, and stronger partnerships. Every improvement we make is guided by one question: How can we make healthcare more meaningful for every person connected with APEX?</p> <p>We believe the future of healthcare belongs to organizations that successfully combine innovation with empathy, efficiency with compassion, and growth with responsibility. This balance will continue to guide every decision we make.</p> <p>As the next generation of leadership, we are committed to carrying forward the legacy created by our founders while building an organization that is prepared for the opportunities of tomorrow. We honour the values that built APEX, embrace the ideas that will shape its future, and remain dedicated to serving every patient, every family, every doctor, every employee, and every stakeholder with excellence.</p> <p>The legacy continues. The future begins with the same purpose.</p>
Dr. Vrajesh Shah

Dr. Vrajesh Shah

Chairman, APEX Group of Hospitals

<p>At APEX Group of Hospitals, we have always believed that healthcare is not merely the science of treating illness.It is the responsibility of caring for people with compassion, dignity, and integrity.</p> <p>When we began our journey, our vision was never limited to building hospitals. Our aspiration was to build an institution that people could trust&mdash;where clinical excellence is matched by ethical practice, compassionate care, and a genuine commitment to every life we touch.</p> <p>Every decision we make is guided by a clear purpose: to make quality healthcare more accessible, more affordable, and more human. While medicine continues to evolve through technology and innovation, we believe that the true strength of a healthcare institution will always lie in the values it upholds and the people who live those values every day.</p> <p>At APEX, our patients are at the heart of everything we do. Our doctors are empowered to practice with excellence. Our employees are encouraged to grow with purpose. Our partners and stakeholders are valued as an integral part of our journey. Together, we are building an organisation founded on trust, collaboration, and shared responsibility.<br /> As we continue to expand, our commitment remains unchanged&mdash;to create a healthcare ecosystem where compassion inspires every interaction, integrity guides every decision, and excellence becomes a daily habit.<br /> Our purpose is clear&mdash;to heal with compassion, serve with integrity, and lead with purpose. When these values become part of our culture, healing is not just a medical outcome; it becomes a natural experience.<br /> Thank you for placing your trust in APEX Group of Hospitals. We remain committed to serving every patient, every family, and every community with the same dedication that has guided us since the beginning.</p>
Governance

How decisions get made.

Pacific OneHealth is a unit of the Pacific World Foundation, a not-for-profit body. There are no external shareholders, which means surplus is reinvested into equipment, staffing and training rather than distributed.

Clinical decisions sit with the medical advisory group, chaired by a senior consultant and independent of commercial management. It reviews the monthly clinical audit, approves new procedures and investigates any adverse event.

Each hospital has its own medical superintendent, responsible for day-to-day clinical standards on site and reachable by any patient who asks at reception.

Something went wrong during your care?

Ask for the medical superintendent at any reception desk, or write to the grievance officer. Complaints are answered within two working days.

Contact the team