Pacific OneHealth has published its full tariff on its website, listing consultation fees, room rates, diagnostic charges and package prices for common procedures. It is an unusual step for a private hospital group in India, where pricing is typically quoted only on request.

The list covers more than forty line items across six categories, from a ₹350 blood count to a knee replacement package starting at ₹2,10,000. Room rates for all four accommodation categories are included, as are home healthcare visit charges.

Why publish it

"Patients are asked to make expensive decisions with no idea what anything costs until the bill arrives," said the group's medical superintendent. "Publishing the tariff does not make us cheaper. It makes us predictable, and predictability is what families actually want when someone is unwell."

Publishing the tariff does not make us cheaper. It makes us predictable.

The group says the change was driven by feedback logged through its complaints system, where billing surprises were among the most frequently raised issues over the past two years.

What the tariff covers

  • Consultation fees by seniority, including video consultations and second opinions
  • Room rates for general ward, twin sharing, private and deluxe categories
  • Common diagnostic charges including imaging and pathology
  • Package prices for surgeries including joint replacement, laparoscopy and obstetrics
  • Home healthcare visit charges for doctors, nurses and physiotherapists
The insurance and billing desk at Lajpat Nagar, where written estimates are issued before any planned procedure.

What it does not do

The group is clear that published rates are indicative rather than binding. Implant choice, room category and complications that extend a hospital stay all change the final figure, which is why a written estimate is still issued before any planned admission.

"An honest tariff has to say what can change the number," the statement continued. "Otherwise you have replaced one surprise with another."

What happens next

Pacific OneHealth says the tariff will be reviewed twice a year, with the revision date shown on the page. The group has also committed to publishing clinical outcome data for its centres of excellence, beginning with the Joint Replacement Centre's three-year figures released in July.

Media enquiries can be directed to press@pacificonehealth.com.